Guild Quality Survey
Guild Quality surveyed customers on behalf of Schmidt Exteriors in Addison, IL; Aurora, IL; Barrington, IL; Batavia, IL; Burr Ridge, IL; Carol Stream, IL; Downers Grove, IL; Elmhurst, IL; Geneva, IL; Glen Ellyn, IL; Glen Ellyn,, IL; Highland Park, IL; Hinsdale, IL; Indian Head Park, IL; Lagrange Park, IL; Lake Barrington, IL; Lemont, IL; Naperville, IL; Oak Park, IL; West Chicago, IL; Wheaton, IL; Winfield, IL; Woodridge, IL;
In this report, Schmidt Exteriors has published a summary of the customer feedback they’ve received since they joined GuildQuality in January 2010. In that time, 46 out of 75 customers (61%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2013.
Click below to view recent survey responses:
What Our Clients Say
Thank you so much for the great job, you and the entire team did on our house. The house feels brand new. Everything turned out just as we hoped. We couldn’t be happier.
Bill & Debbie Koehler, Wheaton, IL
Just as a FYI, your crew is great. They showed up right on time. Have been working like bees since the moment they stepped in the door. They are clean, respectful that we have an office to run and cranking the job out. They were pretty much done inside by 1pm and now are working on the outside.
The windows look great from the inside and out.
Thanks for the guidance, excellent service and reasonable prices.
Ned Gulbransen, Gulbransen Insurance Agency, Warrenville, IL
We were impressed with the professionalism show by you, your installer and your receptionist. Today I am writing to let you know how much I appreciate the way you stand behind your product and workmanship. Your windows have added to the value and comfort of our home. Your first-rate customer service assures us we mad the right decision when we selected your company to do the work. We highly recommend your company to any homeowner in the market for replacement window or doors.
Peter Klein, Naperville, IL
From start to finish working with your company has been an absolute pleasure. It isn’t very often that I feel good about writing someone a check but your company is worth every dollar you charge. I enjoyed meeting you and your follow through was perfect. Your office staff was so nice and made it easy to get everything scheduled. Your crew just finished up replacing my old door with a new casement window and it is absolutely perfect. The crew was prompt, professional, and paid attention to every last small detail. They are really an asset to your company. Your company is head and shoulders about the competition that is out there and you exceeded my expectations – which I have to tell you are pretty high! You run a GREAT business – Thank you.
Matt Hopkins, Chicago, IL
I was pleasantly surprised at the detail and dedication your team provided at my home. They listened to my personal concerns regarding specific areas of the house and really took the time to address these issues. They were always polite and professional in every way. So to wrap up, thanks again for sending out such a great group of guys, they are definitely making your company look good!
Barbara Valin, Park Ridge, IL
I was very happy with the work that the insulation crews did. I left the house for the day with the kids and to be completely honest I was dreading coming home, I knew that it was going to be a mess with drywall dust all over and crap in our yard. I was so surprised and happy. My house was probably cleaner then when I left, and the outside was great. I just wanted to let you know that I was so happy with Alfredo and his crew.
Tara Moser, Lisle, IL
We just want to let you know how thrilled we are with our new windows. The quality and workmanship actually exceeded our expectations (which were high – we are picky). What a pleasure it has been to work with a company whose every aspect has been really excellent. From our initial meeting, through the contract agreement, scheduling, communication and completion of work – all have been outstanding in every way. We especially want you to know what fantastic employees you have. The crew was the most professional, highly skilled, hard working, efficient, meticulous, courteous and nicest workers we have ever seen. They are amazing and did a wonderful job. So thank you for the wonderful windows and for making the purchase of them such a positive experience.
George & Ellen Sokol, Naperville, IL
I wanted to let you know how impressed we were at the window replacement project that was recently completed in the Signature Room of the Clubhouse. You and your crew are to be commended on delivering a positive experience. The installers were polite, sensitive to our need to remain operating while the work was going on and took great pains to make sure the job was done right. They did that while maintaining a clean and organized work site throughout the job. My compliments go out to your installers for a job well done. It was a pleasure to have worked with you and your crew. I would be pleased to provide a reference to anyone that is considering using your services in the future.
Kevin Keenan, GM & COO, Wynstone Golf Club, North Barrington, IL
Thank you to your men for all the hard work it took to bring this house from “cold and dreary” to “warm and cheery”!
Irene & Chris Martin, Berwyn, IL
Well, you were right. The first thing you notice is how quiet the house is. That means our heating and cooling bills will be lower which together with the tax savings for energy, makes it pay for itself in no time. Glen Ellyn has an excellent stock of well-designed homes that need TLC such as Schmidt Exteriors provides. I am forwarding this letter to the Glen Ellyn Historic Preservation Commission as a recommendation for your firm. Thank you for a terrific job!
Frederick & Anne Porter, Glen Ellyn, IL
We just wanted to let you know how pleased we were with the Air Krete job just completed on our house. We were extremely impressed with how hard Alfredo, Antonio, and the rest of the crew worked and how dedicated they seemed to getting the job done right. If you get a chance, please let them know that we truly appreciate their efforts. Thank you too, to you, Michelle, and Susan for all of your help in assisting us in anything we needed. It was grat working with you all. Thank you!
John & Kathy Swain, Oak Park, IL
You need to know there are no better workers than Martin and Joe! They are prompt and courteous and know what to do. The are work-a-holics, Believe us, that true! They installed our Pellas from 8:30 to 6:30, took no time to eat and returned again to complete the trim both inside and out, leaving our house clean, we just wanted to shout and sing the praises of the entire Schmidt crew and thats true of your finisher Tomas too! We are thrilled with our Pellas and all they can do so from this happy customer a gigantic Thank You!
Loren & Nancy Saar, Elmwood Park, IL
I have never done business with a company that has such hard working, honest, go beyond helpful….employees. How blessed you are to have found so many gems to work under and for your name. Air Krete and Pella. I also had to have all my windows redone. You should stop by and see how beautiful each and every employee helped visualize my dream for my home and make it a reality. The quality, workmanship, loyalty and just really great people you have found is really appreciated by me.
Virginia Pernau, Cary, IL
In this day of average service provided by companies and organizations to their customers, please know I cannot begin to express the 100% satisfaction I have with your company. Thank you! From the initial meeting, to your office receptionists, to Alfredo and his conscientious team who preformed the needed work, every action was explained fully to me. Alfredo and his team were courteous, professional and went far beyond what needed or expected, spending the entire day making sure my area was insulated properly. I am very impressed by your company, and would recommend Schmidt without hesitation to others. In addition, by the end of the day of the insulation process, I noticed that I no longer felt drafts in any part of the area serviced! Thank you so very much for your helpful staff, your knowledge, and expertise!
Patricia Sullivan, Chicago, IL
We are so pleased with the siding, gutter and windows. The whole process from our first meeting through completion was a smooth stress-free process. Your knowledge of the products and allowing us to make our own choices without pushy is what made signing with Schmidt Exteriors an easy decision. Your office staff kept us informed of the installation time line and was a pleasure to work with. Your crews are the best. Not only did they do a great job, but they were polite and tidy. We were amazed at how fast the siding was installed. Our neighbors are enjoying the new look as much as us. It gave our house a whole new look. Feel free to use us a a reference. We would be please to let others see the quality of th work that Schmidt Exteriors provides its clients.
Lorraine Duller, Glen Ellyn, IL
We are very pleased with the treatment, service and workmanship we received from Schmidt Exteriors. Throughout the experience in our contact with Jim and Brian we found them unfailingly courteous, helpful, and forthright. Given the vagaries of weather and the demand of other projects at this time of year, we were happy to find that our job was generally handled promptly and carried forth to completion without annoying delays. Overall, we found the experience and the quality of the finished product such that we would recommend your company to anyone seeking its services.
Larry Eskridge, Wheaton, IL
On Air Krete – This stuff is great! My heater doesn’t come on nearly as much. It is so much warmer!
Bill Ahrens, Elgin, IL
I wanted to write and thank you for a job well done. We enjoyed the opportunity to work with professionals. Every interaction we had with your team impressed us. The estimator spent time with us to understand what we wanted and recommended a product that is cost effective and functional. The installation team was outstanding. Not only were you able to schedule them a week early but they finished the job in two days instead of three. They did this without cutting any corners. The windows are beautiful and they didn’t leave behind a trace! You should be proud of your team. We are very happy that we had friends that recommended you and would be proud to recommend you to anyone.
Blake Moritz, Elmhurst, IL
Thanks for all you did!! The windows are beautiful! Everyone who worked with us – either in person or by phone was great.
Sharon Broz, Lagrange Park, IL
My wife and I are very happy with the installation of our window and doors. The crew was very professional, polite and clean. They put down floor protection before doing any work and vacuum every room after they finished. We are very proud of the way our house looks now, especially when we get great compliments from our neighbors.
Ray & Mary Dylla, Schaumburg, IL
We just wanted to let you know how pleased we were with the recent installation of our Pella windows. Your crew operated with total professionalism and courtesy. Many people told us that getting replacement windows installed would be the worst experience of our life – it turned out to be effortless thanks to you all. I just wanted to let you know that your firm will be high our “referral” list – in fact we have already told two neighbors about you. Thanks again for making this one of our better remodeling experiences!
Rich & Judy Vasile, Downers Grove, IL
I just wanted to let you know that every one of the people you have working for you are outstanding. I have spoken and dealt with several installers, schedulers, receptionists, sales people, out name it, and each one of them are so wonderful. They have great personalities and are extremely professional. That is really hard to find these days. I think all of them must be aliens. You are really fortunate to have such a great staff. Oh yeah, the product is awesome too! I am really pleased with everything. Thank you!
Diane White, Aurora, IL
I am very impressed with the work that you and your crew did. In this day and age, it is refreshing to work with someone who attends to the customers needs. Thanks!
Rich Deptuch, Oak Park, IL
We are very pleased with out new door and bay window. Thank you for your good workmanship and timely installation. Your suggestion of a bay window was perfect. It looks beautiful with the oak stain. We would happily recommend your company to our friends.
Suzanne Gagner, Warrenville, IL
We are very pleased with your professional approach and the excellent work of your crew. The installation was quick and clean and the windows look great. We’re looking forward to a warmer winter this year. We would be pleased to be included in your reference list and will refer business your way when the opportunities arise. Thanks again.
Brent Ohlmann, Glen Ellyn, IL
We are so very pleased with the work your people did, we had to drop you a line to express our appreciation. Each of the men were true gentlemen, they were all pleasant and very professional. They knew the job they had to do and did it extremely well. At the end of the first day even though they were returning the next day they cleaned everything up. You would never have known they were even there. They arrived promptly each day and never stopped until the job was completed to our total satisfaction. Please give them another BIG “thank you” for the job they did. We love both our windows very much. When we are ready for the next round, we will definitely give you a call to give us an estimate.
Ronald Edelmann, Bloomingdale, IL
This is a belated thank you to you and your crew for delivering the windows and installing them most beautifully in such quick fashion. I really am pleased with how they look and work. From the initial sales contact to the final trim job all of it made for an easy pleasant experience. Your installation crew was excellent. They did great work and really put in a huge effort obtaining a hard to find trim color. They kept me posted at least three times a day, if not more, from arrival to finish. Great Work. I am a happy customer.
Tracy Mehr, Downers Grove, IL
I wanted you to have some feedback on the crew of workers who installed my windows. Much to my surprise, based on past experiences with assorted construction/repair projects, it was terrific. Your crew did everything they could to minimize the disruption and mess that occurs with any major procedure. Thank you for doing what you said you’d do. The crew really got the job done right and I look forward to having these Pella windows.
Sue Buschmann, Naperville, IL
In February your crew installed new windows in our home. They are terrific and such a big improvement. I wanted to write and thank you for a job well done. It is a pleasure to tell others about your company. Thanks Again!
Mary Kay Brooke, Wheaton, IL
What a pleasure it has been to work with this crew. They did a fabulous job from start to finish!
Jan Maresh, Westmont, IL
The crew you sent was the BEST! What a team! Everything moved like clock work. They were polite and considerate. The workmanship is incredible. The windows look great and the siding – WOW! I cannot forget to mention the young men who did the Air Krete – they also were kind and considerate. Everyone did a terrific job of cleaning up afterwards. Thank you Mike – it is a great pleasure to work with such an upstanding company. Keep up the good work. And to my “friends” that answer the phone – you’re both tops in my book.
Bud & Elaine Hudson, Mount Prospect, IL
I would just like to take a minute to compliment the gentlemen who did the Air Krete insulation on our house. It has been a long time since I have seen anyone work that hard and be so thoughtful and considerate about their work. It was a pleasure having them here this week.
Jeff & Sandy Lawyer, Barrington, IL
Your crew of Alfredo, Antonio and Gabriel were wonderful! They were very professional, courteous and hardworking! They did a great job.
Lisa Salvana, Chicago, IL
These workers were unbelievably respectful and polite. What a treat to have no smoking or loud music drifting into the house. We can’t wait to have you do another job!
Dave & Therese Danner, Lisle, IL